Castalkカスタマーセンター

Castalk's support hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT +9).  Outside of these hours, our support team may not be available to respond immediately. However, you can still submit suppo...

If Castalk app crashes or freezes, here's how you can troubleshoot this issue: Restart the app: Close the Castalk app completely and relaunch it to see if the character responds. Provide feedback:...

Encountering irrelevant or inaccurate responses from characters in the My Castalk app can be disappointing. Here's how you can troubleshoot this issue: Restart the app: Close the Castalk app compl...

iOS Devices: Castalk is compatible with iOS devices running iOS 13.0 and later versions. This includes Iphone and Ipad. Android Devices: Castalk supports a wide range of Android devices, including ...

If you wish to subscribe to Castalk for unlimited access, follow these simple steps to upgrade your experience: Found your favorite Castalk companion? Click on their profile icon to view details: ...

Upon installing Castalk, you can use it immediately. Simply open the app, and you'll be prompted to fill in your name for better personalization. Once you've entered your name, you're ready to star...

If you've decided to delete your Castalk account, follow these simple steps: 1. Access Your Profile: Open Castalk app and navigate to the Profile section in the menu bar.    2. Go to My Profile: S...

Effective Date: April, 2024 These Terms of Use ("Terms") govern your use of Castalk and its associated software, content, and services (collectively referred to as the "Services") accessible throug...

Effective Date: April, 2024 Our commitment to providing a secure and reliable platform is underscored by this comprehensive Privacy Policy. We strongly recommend that you carefully peruse and compr...

While we currently support English and Japanese, we are continuously exploring opportunities to expand language support based on user feedback and demand. Stay tuned for updates on additional langu...