◾️ Issuing Entity
CASTALK Co., Ltd.
Postal Code 101-0025
3-21-24 Kanda-Sakumacho, Chiyoda-ku, Tokyo
AKIHABARA CENTRAL SQUARE 3rd floor
◾️ Payable Amounts, etc.
Coins
Paid Coins: No limit to the number of coins you can hold
Free coins: No limit on the number of coins you can hold.
1 coin: 1.6 Japanese yen.
The amount may change depending on the exchange rate and economic conditions.
◾️ Expiration Date
Coins do not expire. However, accounts that we deem to have engaged in fraudulent activity prohibited by the Terms of Service may be deleted without prior notice, in which case unused coins will also become invalid.
All unused coins will also be forfeited in the event of termination of any other agreement.
◾️ Scope of use and operating environment
The following operating environments are available for use within the “Castalk” application.
Platform: iOS / Android OS
Operating environment
iOS: iOS13.0 or higher
Android OS: 8.0 or higher
◾️ How to check unused balance
You can check your unused coin balance on the “My Coins” screen within the app.
◾️ Matters Concerning Security Deposit for Prepaid Payment Instruments (Article 14, Paragraph 1 of the Payment Services Act)
We will take appropriate measures in accordance with the Payment Services Act if and when our obligation to secure unused balances of prepaid payment instruments arises in the future.
◾️ Policy on Compensation for Losses Caused by Unauthorized Use by Third Parties
With regard to prepaid payment instruments, the Company shall not be liable for any losses or damages incurred by users due to the unauthorized use of their accounts by third parties, except where the Company is found to be at fault. This includes, but is not limited to, cases arising from improper management of user accounts, such as account transfers, actions in violation of our Terms of Use, or disclosure/leakage of transfer codes to third parties.
Furthermore, users are solely responsible for the use and management of any third-party payment services linked to their accounts, including credit cards or points issued on content distribution platforms. The Company assumes no responsibility for any losses arising from such third-party services, including service defects or unauthorized use by third parties.
◾️ Contact for inquiries
Castalk Customer Center
◾️Terms and Conditions for use of
Due to the nature of digital content, in principle, we cannot accept cancellations, refunds, or exchanges after purchase.
For details, please refer to the Terms of Use.