◾️ Distributor
CASTALK Co., Ltd.
◾️ Sales Manager
Yurina Tokano
◾️ Location
Postal Code 101-0025
3-21-24 Kanda-Sakumacho, Chiyoda-ku, Tokyo
AKIHABARA CENTRAL SQUARE 3rd floor
◾️ Contact
Castalk Customer Center
Matters omitted from the above list will be provided upon request at the time of transaction.
We will contact you without delay.
◾️ Commodity prices
Prices for content and services will be clearly displayed on the screen during the purchase process.
◾️ Fees Other Than Product Price
Customers are responsible for any communication charges incurred when accessing the website, downloading or installing the application, and using its content.
◾️ Payment method
Payment must be made using the method selected by the customer during the purchase process, as shown on the screen.
◾️ Delivery time
Once the purchase process is completed, the digital content will be provided immediately and will be available for use within the app.
◾️ Subscription Services
We offer the following subscription services:
- Basic Subscription (¥500/month, tax included)
Grants access to video and voice calls with all avatars, along with a one-time bonus of 500 points upon initial subscription only. - Function-Add-On Subscriptions (¥300/month each, tax included)
Optional features such as touch interaction, news delivery, and schedule coordination are available for selection.
Optional features are available separately and are not included in either of the above subscriptions.
Details and conditions of each subscription plan will be displayed on the screen during the purchase process.
These subscription services will be automatically renewed and charged monthly unless canceled by the user.
Cancellations must be made through your device’s subscription management screen (App Store or Google Play).
Even after cancellation, services will remain available until the next renewal date. No charges will apply after that point.
◾️Return and Refund Policy
Due to the nature of digital content, cancellations and refunds are generally not accepted once a purchase is confirmed.
If you experience any issues such as being unable to view or use the content, please contact us through the app via:
More > Other > Contact, or email Castalk Customer Support.
◾️ System Requirements
Either Android or iOS device is required to run this application,
The recommended system requirements are as follows.
1. operating system
IOS 13.0 or higher
Android 8.0 or higher
2. storage
IOS 538 MB (includes app 124 MB, documents and data 415 MB)
Android 137 MB